PRIVACY NOTICE
Why we collect your personal data and what we do with it:
When you supply your personal details to this clinic they are stored and processed for various reasons (the bits in bold are the relevant terms used in the General Data Protection Regulation i.e. the law):
1. We need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
2. We have a "Legitimate Interest" in collecting that information, because without it we couldn't do our job effectively and safely.
3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes "Legitimate Interest", but this time it is your legitimate interest.
We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period your records will be destroyed.
Your records are stored:
1) on paper, in locked filing cabinets, and the offices are always locked out of working hours.
2) on our office computers. These are password-protected, backed up regularly, and the offices are locked out of working hours.
We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:
- Your practitioner(s) in order that they can provide you with treatment.
- Other administrative staff, such as our bookkeeper and accountant. However, they will not have access to your name or medical notes.
You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.
We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.
Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain.
If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner's Office.
To find out more or to arrange an appointment with us please call us on 0207 386 9777 or send an e-mail to info@nickcastle.co.uk.
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I didn't actually choose to see Nick - I was sent to him by my exasperated personal trainer, and now I can't thank her enough! Five weeks before the London Marathon I developed a pain in one of my glutes and did what any self-respecting idiot would do - ran on it until it was so bad it hurt just to walk, and the months of training seemed like they'd been for nothing.
Nick is wonderful. He's very professional and thorough and he has a naturally calming manner that will put you at ease. He also clearly knows his stuff - in our first session he quickly identified my problem (piriformis) explained it in terms I could understand (!) and gave me exercises to speed up recovery.
I had three more sessions and they were well worth it. As well as treating the injury he also assessed my running style for any underlying issues and correctly identified previous injury sites. With his help I was able to quickly get back into training and, by some miracle, a week before the marathon I was pain free.
I joked that, as well as fixing my injury, I expected Nick to make me run faster. Well, maybe... Just maybe... The man's a magician! I'm delighted to say I ran a pb, clocked my first sub-3 hour marathon and came 46th out of all the ladies. Thank you Nick! I cannot recommend him enough.
- Ros P
A big thank you to Elaine (osteopath) at Nick Castle Osteopathy & Sports Medicine Clinics - after just 2 sessions she managed to work out some major aches and pains I'd been having daily, for over 6 months. I plan on seeing her on a regular basis to prevent any future problems. Thanks again!
- Priti S
I have had 2 sports massages with Nick, one in Kensington and one in Amersham. Nick is a very approachable therapist, who spends time building a picture of the type of sports you do and the injuries you have. I have found Nick's techniques to really help improve my performance.
- Jane B
